","Steps":[{"Title":"Your home screen can show a variety of personalized and featured content available to you.","Body":"Your home screen can show a variety of personalized and featured content available to you. Use filters to show or hide different categories."},{"Title":"Use filters to show or hide different categories.","Body":"You can choose from the following categories:Your favorite channels, Movies, shows and channels that you're subscribed to and can watch for free, on demand Your wish list.Trending: the most popular shows that are airing now Continue enjoying: pick up on demand content right where you left off The on demand content that you have added to My list Popular movies and shows on demandYour home screen can show a variety of personalized and featured content available to you. Use filters to show or hide different categories."}]}}},"1":{"LinkText":"Manage and watch programming","Articles":{"0":{"LinkURL":"/Virgin-Mobile-TV/devices/virgin-mobile-tv-mobile.how_to_create_or_modify_and_view_your_favourites","LinkText":"Creating a list of favourite channels","LinkID":1,"LinkAction":null,"Type":null,"Desc":null,"Steps":[{"Title":"Touch Settings.","Body":"Touch Settings to manage everything from favourites to stream quality.Touch Settings to manage everything from favourites to stream quality."},{"Title":"Touch Favourites.","Body":"Touch Favourites.Touch Favourites."},{"Title":"Touch the channels you would like to set as favourites.","Body":"Touch the channels you would like to set as favourites.Touch the channels you would like to set as favourites.Touch the channels you would like to set as favourites."},{"Title":"The channels have now been set as favourites.","Body":"The channels have now been set as favourites."},{"Title":"You can remove channels that are already set as favourite, as well as adding new ones by touching the channel name.","Body":"You can remove channels that are already set as favourite, as well as adding new ones by touching the channel name.You can remove channels that are already set as favourite, as well as adding new ones by touching the channel name."},{"Title":"To view your favourite channels, within the guide touch Filters.","Body":"From the guide, touch the Filter icon.From the guide, touch the Filter icon."},{"Title":"Touch Favourites.","Body":"Touch Favourites.Touch Favourites."},{"Title":"All of your favourite channels will be listed in the guide.","Body":"All of your favourite channels will be listed in the guide."}]},"1":{"LinkURL":"/Virgin-Mobile-TV/Devices/Virgin-Mobile-TV-mobile.how_to_filter_the_guide","LinkText":"Changing the layout of the guide","LinkID":2,"LinkAction":null,"Type":null,"Desc":" You can filter by:
","Steps":[{"Title":"Touch Guide.","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide."},{"Title":"From the guide, touch the Filter icon.","Body":"From the guide, touch the Filter icon.From the guide, touch the Filter icon."},{"Title":"Click on the checkboxes to add (or remove) as many filters as you like.","Body":"Click on the checkboxes to add (or remove) as many filters as you like. You can filter by:Subscribed channels.Favourites.Genres (ex: Sports, Movies, Family, etc.).Language (English and French only)."},{"Title":"Touch the X to go back to the guide.","Body":"Touch the X to go back to the guide.Touch the X to go back to the guide."}]},"2":{"LinkURL":"/Virgin-Mobile-TV/Devices/Virgin-Mobile-TV-mobile.how_to_search_for_programming_and_channels","LinkText":"Searching for shows","LinkID":3,"LinkAction":null,"Type":null,"Desc":null,"Steps":[{"Title":"From any screen in the app, touch the magnifying glass icon.","Body":"From any screen in the app, touch the magnifying glass icon.From any screen in the app, touch the magnifying glass icon."},{"Title":"Type what you're searching for into the box, then touch Search.","Body":"Type what you're searching for into the box, then touch Search."},{"Title":"Browse the top results in each section by swiping left and right.","Body":"Browse the top results in each section by swiping left and right.Browse the top results in each section by swiping left and right."},{"Title":"To see more results within a section, touch the View more results button at the end of the row.","Body":"To see more results within a section, touch the View more results button at the end of the row."},{"Title":"Touch any of the tabs to jump to a specific section of the search results.","Body":"Touch any of the tabs to jump to a specific section of the search results.Touch any of the tabs to jump to a specific section of the search results."}]},"3":{"LinkURL":"/Virgin-Mobile-TV/Devices/Virgin-mobile-TV-mobile.how_to_browse_the_on_demand_catalogue","LinkText":"Using the Shows and Movies Sections","LinkID":4,"LinkAction":null,"Type":null,"Desc":null,"Steps":[{"Title":"The Movies and Shows sections contain on-demand content.","Body":"The Movies and Shows sections contain on-demand content."},{"Title":"Click on a shortcut at the top of the Movies or Shows sections to easily navigate to different categories.","Body":"Click on a shortcut at the top of the Movies or Shows sections to easily navigate to different categories.Click on a shortcut at the top of the Movies or Shows sections to easily navigate to different categories."},{"Title":"Select View All to see more content within that category.","Body":"Select View All to see more content within that category.Select View All to see more content within that category."}]},"4":{"LinkURL":"/Virgin-Mobile-TV/Devices/Virgin-Mobile-TV-mobile.how_to_use_my_watchlist_feature_on_mobile ","LinkText":"How to use my watchlist feature on mobile","LinkID":5,"LinkAction":null,"Type":null,"Desc":null,"Steps":[{"Title":"TOUCH HOME, SHOWS OR MOVIES.","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide."},{"Title":"TOUCH THE SHOW OR MOVIE YOU WANT TO ADD TO YOUR WATCHLIST","Body":"Touch Guide to view the programming guide."},{"Title":"TOUCH MY WATCHLIST TO ADD IT","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide."},{"Title":"TOUCH UNFAVOURITE TO REMOVE IT","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide."},{"Title":"TO VIEW MY WATCHLIST, TOUCH THE WATCHLIST ICON ON THE NAVIGATION","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide."}]},"5":{"LinkURL":"/Virgin-Mobile-TV/devices/virgin-mobile-tv-mobile.how_to_navigate_to_other_content_while_watching_a_program","LinkText":"Navigate to other content while watching a program","LinkID":6,"LinkAction":null,"Type":null,"Desc":null,"Steps":[{"Title":"When watching a program, touch the collapse icon to open the On now or On Demand guide.","Body":"When watching a program, touch the collapse icon to open the On now or On Demand guide.When watching a program, touch the collapse icon to open the On now or On Demand guide."},{"Title":"Select any program in the guide to start watching it on your device.","Body":"Select any program in the guide to start watching it on your device."},{"Title":"You can also access your Recently watched, Favourites and My list content directly from this view.","Body":"You can also access your Recently watched, Favourites and My list content directly from this view."},{"Title":"Touch the expand icon to return to full screen.","Body":"Touch the expand icon to return to full screen.Touch the expand icon to return to full screen."}]},"6":{"LinkURL":"/Virgin-Mobile-TV/devices/virgin-mobile-tv-mobile.how_to_turn_on_closed_captioning","LinkText":"Changing closed captioning settings","LinkID":7,"LinkAction":null,"Type":null,"Desc":null,"Steps":[{"Title":"When watching a program, touching CC will enable closed captions for the video being watched.","Body":"When watching a program, touching CC will enable closed captions for the video being watched.When watching a program, touching CC will enable closed captions for the video being watched."},{"Title":"Touching CC again will turn off closed captions.","Body":"Touching CC again will turn off closed captions.Touching CC again will turn off closed captions."}]}}},"2":{"LinkText":"Manage usage and restrictions","Articles":{"0":{"LinkURL":"/Virgin-Mobile-TV/Devices/Virgin-Mobile-TV-mobile.how_to_use_parental_controls","LinkText":"Blocking inappropriate programming","LinkID":0,"LinkAction":null,"Type":null,"Desc":"Note: The first time, you will need your My Account username and password but you can set a PIN once you log in.","Steps":[{"Title":"Touch Settings.","Body":"Touch Settings.Touch Settings."},{"Title":"Touch Parental controls.","Body":"Touch Parental controls.Touch Parental controls."},{"Title":"Touch Edit to change the parental controls.","Body":"Touch Edit to change the parental controls.Touch Edit to change the parental controls."},{"Title":"Enter your PIN or your My Account username and password, as applicable.","Body":"Enter your PIN or your My Account username and password, as applicable.Note: The first time, you will need your My Account username and password but you can set a PIN once you log in."},{"Title":"In the left column, set parental controls that will apply to all devices, current and future, that are linked to your account.","Body":"In the left column, set parental controls that will apply to all devices, current and future, that are linked to your account.In the left column, set parental controls that will apply to all devices, current and future, that are linked to your account."},{"Title":"In the right column, set parental controls that will apply to the current device. This device-specific setting takes priority over the account-wide settings.","Body":"In the right column, set parental controls that will apply to the current device. This device-specific setting takes priority over the account-wide settings.In the right column, set parental controls that will apply to the current device. This device-specific setting takes priority over the account-wide settings."},{"Title":"Touch Save when you're finished.","Body":"Touch Save when you're finished.Touch Save when you're finished."}]},"1":{"LinkURL":"/Fibe-Alt-TV/Devices/Virgin-Mobile-TV-mobile.how_to_remove_devices_from_my_account","LinkText":"Remove registered devices","LinkID":1,"LinkAction":null,"Type":null,"Desc":null,"Steps":[{"Title":"Touch Settings.","Body":"Touch Settings.Touch Settings."},{"Title":"Touch My devices.","Body":"Touch My devices.Touch My devices."},{"Title":"Touch the device you want to remove.

Note: Once a device is removed, you’ll have to wait 30 days before you can add it back.","Body":"Touch the device you want to remove.Note: Once a device is removed, you must wait 30 days before you can add it back."},{"Title":"Touch Delete.","Body":"Touch Delete.Touch Delete."},{"Title":"Enter your My Account username and touch Edit.","Body":"Enter your username and touch Edit.Enter your username and touch Edit.Enter your username and touch Edit."},{"Title":"Touch Delete to confirm that you want to remove the device.","Body":"Touch Delete to confirm that you want to remove the device."}]},"2":{"LinkURL":"/Virgin-Mobile-TV/devices/virgin-mobile-tv-mobile.how_to_reset_your_virgin_mobile_tv_pin","LinkText":"Reset your PIN","LinkID":2,"LinkAction":null,"Type":null,"Desc":null,"Steps":[{"Title":"Touch Settings.","Body":"Touch Settings to manage everything from favourites to stream quality.Touch Settings to manage everything from favourites to stream quality."},{"Title":"Touch Parental controls.","Body":"Touch Parental controls.Touch Parental controls."},{"Title":"Touch Edit.","Body":"Touch Edit to change the parental controls.Touch Edit to change the parental controls."},{"Title":"To reset the PIN, touch Forgot your PIN?","Body":"To reset the PIN, touch Forgot your PIN?To reset the PIN, touch Forgot your PIN?"},{"Title":"Enter your PIN or your My Account username and touch Modify.","Body":"Enter your My Account username and touch Modify.Enter your My Account username and touch Modify.Enter your My Account username and touch Modify."},{"Title":"Enter the 4-digit PIN you want.","Body":"Enter the 4-digit PIN you want.Enter the 4-digit PIN you want."},{"Title":"Enter the PIN again.","Body":"Enter the PIN again.Enter the PIN again."},{"Title":"Your PIN has been changed. Touch Close to continue.","Body":"Your PIN has been changed. Touch Close to continue.Your PIN has been changed. Touch Close to continue."}]},"3":{"LinkURL":"/Virgin-Mobile-TV/devices/virgin-mobile-tv-mobile.how_to_turn_on_closed_captioning","LinkText":"Changing closed captioning settings","LinkID":3,"LinkAction":null,"Type":null,"Desc":null,"Steps":[{"Title":"When watching a program, touching CC will enable closed captions for the video being watched.","Body":"When watching a program, touching CC will enable closed captions for the video being watched.When watching a program, touching CC will enable closed captions for the video being watched."},{"Title":"Touching CC again will turn off closed captions.","Body":"Touching CC again will turn off closed captions.Touching CC again will turn off closed captions."}]},"4":{"LinkURL":"/Virgin-Mobile-TV/Devices/Virgin-Mobile-TV-mobile.how_to_set_your_video_streaming_quality","LinkText":"Changing video quality","LinkID":4,"LinkAction":null,"Type":null,"Desc":null,"Steps":[{"Title":"Touch Settings.","Body":"Touch Settings.Touch Settings."},{"Title":"Touch Set streaming quality.","Body":"Touch My account.Touch My account."},{"Title":"Touch the preferred streaming quality (e.g., Best).","Body":"Touch the preferred streaming quality (e.g., Best).Touch the preferred streaming quality (e.g., Best)."}]}}},"3":{"LinkText":"Download and Go","Articles":{"0":{"LinkURL":"/Virgin-Mobile-TV/devices/virgin-mobile-tv-mobile.how_to_download_on_demand","LinkText":"How to download on demand content","LinkID":0,"LinkAction":null,"Type":null,"Desc":"

If you’re unable to watch on-demand content you had downloaded, the following might be the reason:

","Steps":[{"Title":"Touch the Shows or Movies Sections. ","Body":"Touch the Shows or Movies Sections. Touch the Shows or Movies Sections. "},{"Title":"Select the on-demand programs you would like to download.","Body":"Touch Guide to view the programming guide."},{"Title":"Touch the Download button.","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide."},{"Title":"The content starts downloading. The on-screen message will change from “Downloading” to “Downloaded” once complete.","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide."},{"Title":"The downloaded program is saved to your device and can be found in the My Watchlist section of the app. You can now watch it even if you’re offline.","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide."}]},"1":{"LinkURL":"/Virgin-Mobile-TV/Devices/Virgin-Mobile-TV-mobile.how_to_find_and_play_downloaded_content","LinkText":"How to find and play downloaded content","LinkID":1,"LinkAction":null,"Type":null,"Desc":"

If you’re unable to watch on-demand content you had downloaded, the following might be the reason:

","Steps":[{"Title":"Touch My Watchlist.","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide."},{"Title":"Touch the download you want to watch.","Body":"Touch Guide to view the programming guide."},{"Title":"Touch Play to watch the download on your device, or the casting icon to watch it on your TV.","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide.Touch Guide to view the programming guide."}]},"2":{"LinkURL":"/Virgin-Mobile-TV/devices/virgin-mobile-tv-mobile.how_to_delete_downloads","LinkText":"How to delete downloads","LinkID":2,"LinkAction":null,"Type":null,"Desc":null,"Steps":[{"Title":"Touch My Watchlist.","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide."},{"Title":"Touch the download you want to delete.","Body":"Touch Guide to view the programming guide."},{"Title":"Touch Delete.","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide."},{"Title":"Touch Delete to complete the deletion.","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide."}]},"3":{"LinkURL":"/Virgin-Mobile-TV/Devices/Virgin-Mobile-TV-mobile.how_to_download_on_demand_using_a_mobile_network","LinkText":"Download quality settings","LinkID":3,"LinkAction":null,"Type":null,"Desc":"

Download quality Settings

","Steps":[{"Title":"Touch Settings.","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide."},{"Title":"Touch Video Quality.","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide."},{"Title":"If you want to download content over your mobile network, touch Download over mobile networks in the Downloads section. Mobile data charges may apply.

To turn this function off, simply touch it again.","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide."},{"Title":"Touch Enable to confirm you wish to use your mobile network.","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide."},{"Title":"If you wish change the quality settings of your downloads, touch Set Downloads quality.","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide."},{"Title":"Touch your desired download quality.
To close the window, touch the X.","Body":"Touch Guide to view the programming guide.Touch Guide to view the programming guide."}]}}}},"Devices":{}} com.vmc.stepbystep.model = "1 "; Interactive Tv Guides - Virgin Plus

Internet Explorer is no longer being supported.

Heads up: Internet Explorer is retiring on June 15, 2022. For a better browsing experience and to properly view all of the features on our website, please use a more recent Internet browser.

X
X

Ok
X

Warning Msg Title

Warning Msg Content

Ok

Watching Virgin Plus TV on your mobile device

< Go back

Step {{$index + 1}} of {{selectedArticle.Steps.length}}

+ -

Images may not be exactly as shown.

Applicable to:

Operating Systems:

OS

Note:

Print this article